Executive Director, Customer Experience
Serkaian has been with the BWL since 2012. Serkaian is responsible for internal and external communications, media relations and governmental and community relations. Serkaian previously worked for Detroit Mayor Dave Bing, the Lansing School District, Lansing Mayor David Hollister, Michigan House of Representatives and U.S. Senator Carl Levin. He received his Bachelor of Applied Arts degree in Broadcasting & Cinematic Arts and History from Central Michigan University and Master of Science in Public Relations from The American University Kogod School of Business in Washington, D.C.