Who is responsible for making repairs to my mast or meter if they’re damaged during a storm?
The customer is responsible for repairs to equipment shaded in orange (see diagram below). Masts or house knobs mark the point where BWL power lines connect to a home or business and are the customer’s responsibility. The property owner may choose to utilize the Emergency Mast Repair and Payment Program or they may use other alternatives to have the mast repaired. The meter is the BWL’s responsibility to maintain or repair. However, the equipment the meter attaches to (the meter box, see diagram) is the owner’s responsibility.
