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  • Catastrophic Storm Outage Credit

    A copy of this form can be downloaded here, or obtained by calling our Customer Service Center at (517) 702-6006, or by visiting our Customer Service Center at 1232 Haco Drive, Lansing.

    Credit eligibility

    Lansing Board of Water & Light electric customers who experience an electric outage for 120 consecutive hours (five days) or more during catastrophic conditions are eligible for a $25.00 credit and an additional $5.00 per day for each day after. Catastrophic is defined as an event that results in an official state of emergency or an event resulting in an interruption for 10% or more of a utility’s customers.

    This application must be received within 6 months of the first day of the outage and the account must be active and in good standing and amount due must be current to be eligible for the credit. Submissions will be verified for eligibility and if approved, Lansing Board of Water & Light will apply the outage credit to the billing account provided below. This application must be entirely completed to be processed. Separate forms must be submitted for each account requesting a credit. Please type in information or print legibly.

     

    1.  (as shown on the front of monthly billing statement)
    2.  (first and last name as shown on monthly billing statement)
    3.  [None] Select a Date Delete the Date   (Date and estimated time electricity went out)
    4.  [None] Select a Date Delete the Date   (Date and estimated time electricity was restored)
    5.  

       By submitting this form, I understand if approved, the Lansing Board of Water & Light will apply the outage credit to my account and it may take up to 45 days to review and process the application and subsequent credit. A cash credit will not be issued. 
        If you have questions, please contact us at (517) 702-6006, Monday through Friday, 8:00am to 5:30pm, EST.


         

     

     

 

ImageLaunch map to report your outage or check on property status. Once reported, outage may take up to 15 minutes to be displayed.