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Lansing Board of Water & Light
Customer Service Center
1232 Haco Dr.
Lansing Michigan 48912
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Do you need to begin service at an address, pay your bill or make arrangements? Most business transactions can be handled over the telephone. Feel free to call us at any of the numbers below. |
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General Office:
Customer Service:
Customer Service Fax:
Customer Service email:
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517-702-6000 or 800-493-8009
(toll free)
517-702-6006
517-702-6100
CUSTSERVICE@LBWL.COM
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Effective 11-30-09 Call Center hours will be:
Monday - Friday 7:00am – 9:00pm
Closed weekends and holidays
BWL outage and emergency lines are available 24/7
Lobby Hours
9:00 AM to 5:30 PM Monday through Friday
Drive-up Window Hours
7:30 AM to 5:30 PM (payments only)
Monday through Friday
The Call Center will be closed on the following Holidays:
New Year’s Day – Closed
MLK – Closed
Memorial Day – Closed
July 3rd – Closed
Labor Day – Closed
Thanksgiving – Closed
Day After Thanksgiving – Closed
Christmas Eve – Closed
Christmas Day – Closed
New Year’s Eve – Closed
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Utility Services
Responsible for starting the process of installing, modifying or demolishing services for Electric, Water, Steam, Chilled Water and Outdoor Protective Lighting.
Utility Services
730 E. Hazel Bldg B 2ND floor
Lansing Michigan 48912
7:00AM to 4:30PM
Monday through Friday
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Emergency:
For a power outage, a loss of water or steam service, or any other
emergency in connection with our service:
Power Outage
toll-free:
Water or Steam emergency:
Sewerage (City of Lansing)
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877-BWL-5001
517-702-6490
517-483-4161 |
Green Power: 517-702-6006
or 800-493-8009 (toll-free)
Meter Reading: 517-702-6128
For scheduling a meter read and concerns on meter reader safety
Miss Dig: 800-482-7171
If you plan to dig on your property, be safe not sorry. At least
72 hours before starting your project, call to have all underground
utilities located and staked.
Service
Connections: 517-702-6006
or 800-493-8009 (toll-free)
For either business or residential, whether requiring
new service or changes to an existing service
Street Light Out 517-702-6006 or 800-493-8009 (toll-free)
Please supply the exact location of the street light, including nearest cross street, which side of street, and house number. You can also email this information to custservice@lbwl.com. Please include name and contact number in case we need to get back to you.
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