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  • Download the New BWL Outage Center Mobile App

    Be prepared in case power goes out. Now easily report your electrical outage and check on an estimated restoration time by the touch of a button. Search “Lansing BWL” in the respective app stores to find the new BWL Outage Center mobile app for both Apple and Android based phones.

    The app is free to download and only requires permission to access your network connection!


    Outage Center Mobile App Privacy Policy

    Features

    • Securely log-in to view properties associated with your account number
    • See where outages are and how many customers are affected on interactive outage map
    • Report your power outages and check on restoration estimates
    • Follow social media posts by the BWL
    • Read weather alerts
    • Update contact information, including phone number and email address

     

    Other Ways to Report Your Outage

    • Visit the Outage Center on both mobile and desktop devices
    • Call the Outage Line at 877-295-5001

     

    Frequently Asked Questions

    How can I download the app?

    Visit the Google Play or iTunes store and search for “Lansing BWL.” The app is titled “Outage Center.”

    I can’t find the app in the app store. What do I do?

    Start by searching “Lansing BWL” in the app store. If it does not appear, it’s likely your version of the phone does not support the app. We support the most current production version and one version back.

    Once I download the app, I can’t find it. Where did it go?

    The app in the phone is called “Outage Center” with a BWL icon. Look in your applications under “O”.

    Will the phone save my log in information?

    Once users log in to the app once, the phone will store the account number so users don’t have to log in every time they open it. It will not save any login information. If users log out of the app, the phone will delete the account information.

    What do the different colors of my house mean when I click Outage Map?

    Blue is the selected house from the address view location. Green indicates power is on for that address. Orange means an outage has been reported to the BWL and an outage ticket is in the process of being confirmed. Red indicates power is OUT for the address.

    Will I be notified once my power is restored?

    Customers will not receive notification once power has been restored to their address. Users can check the outage map to see restoration estimates and power status.

    How do I cancel an outage?

    At this time, you cannot cancel an outage once it has been sent. If the outage was sent in error, please call Customer Service at 517-702-6006. If power is restored shortly after the outage was reported, it will automatically clear in our system and no further action is necessary.

    How and why should I change my default location?

    Your default location is the address the app will automatically start on when clicking to the Outage Map or to Report an Outage. You can change which address is considered your “default” by going to settings.

    How long can it take to change my email and phone number via the app?

    It can take up to eight days to process an email and phone number change.

    Why does the weather advisory only show up sometimes?

    The weather advisory is there to help alert customers to severe weather in the area. If there’s no threat, the box will disappear.

    Can I check on the power status of addresses that are not on my account?

    No. For safety reasons, customers can only report and identify outages for their accounts. Users are able to search for other addresses and see if they’re in an outage area.

     

    Have questions, comments or concerns? Email us at custservice@lbwl.com  

 

ImageLaunch map to report your outage or check on property status. Once reported, outage may take up to 15 minutes to be displayed.