• How to Read Your Bill

    1. Phone numbers and e-mail address for contacting us.

    2. Billing account number. Please include this number on your check or money order to assure your payment is credited to the correct account.

    3. The date your bill was printed.

    4. The latest date your payment can be received without incurring a late charge. After this date a 5% late payment charge will be applied to any unpaid balance on your account.

    5. The amount you owe.

    6. Shows how much you owed for utility service last month, when we received your payment, how much you paid, and how much, if any, you still owed before this month's bill was calculated.

    7. Address where utility service was delivered.

    8. The type of utility service (electric, water or steam) and the utility rate for the service (rate codes are explained on the back of the bill).

    9. Your meter number(s).

    10. If this number is blank it means the numbers indicated on the meter represent your actual consumption.

    11. The beginning date for this month's billing period.

    12. The reading on your meter at the beginning of this month's billing period.

    13. Indicates that your meter was read by a BWL employee at the beginning of this month's billing period (codes for read types are explained on the back of your bill).

    14. The ending date for this month's billing period.

    15. The reading on your meter at the end of this month's billing period.

    16. Indicates that the consumption shown at the end of this month's billing period was based on a customer reading of your meter (codes for read types are explained on the back of your bill).

    17. The number of days in this month's billing period.

    18. Shows how much electricity, water or steam you used during this month's billing period.

    19. Indicates the units of measurement used to calculate your consumption. Electricity consumption is measured in kilowatt-hours (KWH), and water in hundreds of cubic feet (CCF).

    20. Shows how much electricity or water you used for the same month last year.

    21. The monthly minimum charge representing the costs we incur to serve you regardless of how much you used.

    22. The charge for the amount of electricity you used during this month's billing period.

    23. A charge that takes into account the changing cost of fuel needed to produce your electricity. Positive amounts are added to your bill. Negative amounts are subtracted from your bill.

    24. Total charges for this month incurred at this address.

    25. Total amount owed on your account.

    26. A reminder for customers to provide us with their telephone number so they can use PowerLine, the BWL's toll-free automated power outage reporting system. This message will not appear on your bill if we already have your phone number in our files.

    27. This message will appear if you've chosen the BWL's automatic bill payment option in which your BWL utility payment is automatically withdrawn from your checking account each month. To sign up for this option, call our Customer Service Department at 702-6006.

    28. The bottom part of your bill should be enclosed with your utility payment.

    29. The customer's name and address.

    30. Check this box if you'd like to join our Pennies for Power program. We'll round up your utility bill to the next whole dollar each month and apply the change to a fund that provides utility shut-off protection for needy customers.

    31. Check this box and fill out an authorization form on the back of your bill if you want to pay your bill with your credit card.

    Electric / Water / Sewer

    1. Phone numbers and e-mail address for contacting us.

    2. Billing account number. Please include this number on your check or money order to assure your payment is credited to the correct account.

    3. The date your bill was printed.

    4. The latest date your payment can be received without incurring a late charge. After this date a 5% late payment charge will be applied to any unpaid balance on your account.

    5. The amount you owe.

    6. Shows how much you owed for utility service last month, when we received your payment, how much you paid, and how much, if any, you still owed before this month's bill was calculated.

    7. Address where utility service was delivered.  

    8. Summary of charges this month for BWL electric and drinking water service and for City of Lansing sewer service.

    9. Total charges for this month incurred at this address.

    10. A reminder for customers to provide us with their telephone number so they can use PowerLine, the BWL's toll-free automated power outage reporting system. This message will not appear on your bill if we already have your phone number in our files.

    11. Total amount owed on your account.

    12. This message will appear if you've chosen the BWL's automatic bill payment option in which your BWL utility payment is automatically withdrawn from your checking account each month. To sign up for this option, call our Customer Service Department at 702-6006.

    13. Check this box if you'd like to join our Pennies for Power program. We'll round up your utility bill to the next whole dollar each month and apply the change to a fund that provides utility shut-off protection for needy customers.

    14. The bottom part of your bill should be enclosed with your utility payment.

    15. The customer's name and address.

    16. Check this box and fill out the authorization form on the back of your bill if you want to pay your bill with your credit card.

    1. The type of utility services (electric, water or steam) and the utility rate for the service (rate codes are explained on the back of the bill).

    2. Your electric/water meter number.

    3. If this number is blank it means the numbers indicated on the meter represent your actual consumption.

    4. The beginning date for this month's billing period.

    5. The reading on your electric and water meters at the beginning of this month's billing period.

    6. Indicates that your meters were read by a BWL employee at the beginning of the billing period (codes for read types are explained on the back of your bill).

    7. The ending date for this month's billing period.

    8. The reading on your meters at the end of this month's billing period.

    9. Indicates that the customer provided the utility with a reading of the electric meter at the end of this month's billing period and that a BWL employee read the water meter at the end of this month's billing period (codes for read types are explained on the back of your bill).

    10. The number of days in this month's billing period for electric and water service.

    11. Shows how much electricity and water you used during this month's billing period.

    12. Indicates the units of measurement used to calculate your consumption. Electricity consumption is measured in kilowatt-hours (KWH), and water in hundreds of cubic feet (CCF).

    13. Shows how much electricity and water you used for the same month last year.

    14. The monthly minimum charge representing costs we incur to serve you regardless of how much you used.

    15. The charge for the amount of electricity or water you used during this month's billing period.

    16. The charge that takes into account the changing costs of fuel needed to produce your electricity. Positive amounts are added to your bill. Negative amounts are subtracted from your bill.

    17. The total amount owed for electricity this month.

    18. This amount goes up and down each month depending on the cost of electricity and the cost of chemicals needed to treat the water supply. Positive amounts are added to your bill. Negative amounts are subtracted from your bill.

    19. Converts your water consumption for the month to gallons.

    20. The total amount owed for water this month.

    21. A monthly charge representing the Wastewater System's share of cost per month per customer for meter reading, billing, collecting and providing customer services.

    22. A standard monthly charge for 50% of the cost associated with transporting and processing infiltration and inflow water received at the Wastewater Treatment Plant. Infiltration is groundwater that enters the sewers from foundation drains, sewers and manholes. Inflow is rainwater entering the sewers from combined sewers, illegal roof drains or catch basins connected to the sanitary sewers.

    23. The charge for the amount of wastewater you discharged to the sewer system for the month. This amount is not metered. The City bases your sewer commodity charge on your water consumption for the month.

    24. A charge for 50% of the cost associated with transporting and processing infiltration and inflow water received at the Wastewater Treatment Plant.  The City bases this charge on your water consumption for the month.

    25. The total amount owed for sewer service this month.

  • Billing Inserts

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